Help

Answers to the things people actually get stuck on.

1. Getting started

SplitMere tracks consignment sales, calculates commissions, and records payouts. It never moves money.

After installing, your dashboard shows a Getting started checklist with four steps:

1. Add your first consignor — create a consignor record with their name and email.
2. Link a product to a consignor — go to Products and assign a product variant to a consignor. Linked products are attributed automatically when they sell.
3. Set a commission rate — go to Settings and set a shop-wide default rate, or set a rate specific to a consignor or product.
4. Record your first payout — once you've paid a consignor, record it in Payouts. SplitMere marks the balance as settled.

2. Core concepts

I changed a consignor's rate — why didn't my past sales change?

They won't, by design. When a sale is recorded, SplitMere snapshots the commission rule that was in effect at the exact moment of that order. Changing a rate later creates a new rule from that date forward — past attributions are locked to the rate that was active when the order was placed.

Rate precedence (highest wins):

1. Product rate — set on a specific product
2. Consignor rate — set on a specific consignor
3. Shop default — your fallback rate in Settings

If a product-level rate exists, it wins regardless of what's set at the consignor or shop level. If no rule applies at any level, commission can't be calculated and the attribution is flagged.

“Unlinked sale”

An unlinked sale is a sold product variant that isn't assigned to any consignor, so no commission is calculated and no balance is affected.

Cause: The variant that sold doesn't have an active link to a consignor at the time the order fires. This happens when a product sells before you've linked it, or the link was removed.

Fix: Go to Products and link the variant to the correct consignor. This applies to future sales only — the existing unlinked attribution record stays as-is.

Discounts

By default, commission is calculated on the sale price after discount. If an order has a $10 discount on a $100 item, commission is calculated on $90, and the consignor shares in the discount.

You can change this in Settings under “Calculate commission on”:

• Sale price after discount (recommended) — commission = rate × (list price − discount)
• List price before discount — commission = rate × list price, regardless of any discount applied; the merchant absorbs the full discount cost

This is a shop-wide setting. Changes apply to new orders only; past attributions are unaffected.

Reconciliation & discrepancies

SplitMere runs a daily reconciliation that compares its records against your live Shopify order data. If anything has drifted — a quantity edited in Shopify after the original webhook fired, a line item changed — it surfaces a discrepancy under Sync health.

SplitMere never auto-corrects discrepancies. It flags the drift and waits for you to review it. Nothing is silently adjusted.

3. Consignors & the portal

Inviting a consignor: Open a consignor record and send a portal invitation. They receive a magic link by email — no password required.

Sign-in: Links are single-use and expire after 15 minutes. If a link expires, the consignor can request a new one from the portal login page.

What a consignor can see in their portal:

• Their current balance and earnings summary
• Attributed sales — order details, quantity, gross amount, commission, and amount owed
• Products linked to them
• Payout history
• Monthly statements, downloadable as PDF or CSV
• A running ledger of every balance-affecting event

What they cannot see: Other consignors' data, your shop rates or settings, or any other merchant configuration.

4. Payouts

Recording a payout: Open a consignor record and record a payment. You can enter any amount:

• Full balance — clears everything currently owed
• Partial amount — records a payment and allocates it against the oldest outstanding lines first
• Over-payment — you'll be asked to confirm; the surplus is recorded and credited against future earnings automatically

SplitMere records payouts but never moves money. You make the actual payment — bank transfer, cash, however you pay your consignors — and record it in SplitMere afterward. The record is your paper trail.

Voiding a payout: If you recorded a payout in error, void it. Voiding marks the payout as cancelled, fully restores the consignor's balance, and retains the original record for audit purposes.

5. Statements & the ledger

The ledger shows every balance-affecting event for a consignor in chronological order, with a running total that reconciles to their current balance. Events include:

• Sales — order name, product, quantity, gross amount, commission, and amount owed
• Refunds — date and the reduction applied to the owed amount
• Payouts — date, amount, and status (recorded or voided)

Statements export as PDF and CSV, from both the admin and the consignor portal.

6. Billing

$19/month, billed through Shopify. 14-day free trial — no charge until the trial ends. One plan, unlimited consignors, unlimited payout volume.

7. Contact

Not covered here? Email support@splitmere.com — real human support, we answer.

https://splitmere.com/help  ·  support@splitmere.com